Beijing Patient Concierge

The Overseas Family's Beijing Care Kit

A practical, printable checklist for arranging a parent's hospital visit in Beijing from abroad. Work through it top to bottom.

1 · Before you arrange

  • Decide the goal of this visit (routine follow-up? new symptom? second opinion?)
  • Gather past records, discharge summaries, test results and imaging into one dated folder
  • List current medications with doses
  • Confirm insurance / 异地就医备案 status if using medical insurance
  • Write down the specific questions to ask the doctor

2 · Choose the hospital & department

  • Pick by condition, not fame — convenient & repeatable for chronic follow-ups
  • Save specialist powerhouses for difficult cases or second opinions
  • Consider the International Department (国际部) for a calmer, some-English experience

3 · Book through official channels

  • Use 京医通 / the hospital's WeChat account / 114
  • Register the patient and bind the visitor in advance
  • Note the release time for popular slots; set an alarm
  • Use the waitlist as a backstop
No one can guarantee a specific specialist — slots are released by the hospitals. Avoid anyone promising 'guaranteed' expert slots.

4 · Documents to bring on the day

  • Patient ID + medical/insurance card + booking code
  • Prior reports, imaging (disc/film) and the medication list
  • The written question list
  • Cash + a linked mobile-payment method (pay-before-each-step)
  • Water, a snack, and any regular medication

5 · On the visit day

  • Check in at the kiosk, then wait in the right zone for your number
  • Remember: pay first, then do each test / collect medication
  • Keep an eye on the elderly patient — avoid long standing / fasting
  • Ask at the nurse station if a same-day re-visit is needed

6 · For an elderly or frail parent

  • Arrange a wheelchair for the whole visit — safer than being supported while walking
  • Locate accessible routes, lifts and toilets in advance
  • Carry emergency medication and a brief condition card for chronic conditions
  • Keep someone with them at all times

7 · After the visit

  • Confirm the doctor's instructions, next follow-up date and re-tests
  • Collect prescriptions; check how and when to take them
  • File today's reports into the medical folder
  • For regular follow-ups, set up an ongoing arrangement so you don't start from zero each time

8 · Red flags — don't wait, call 120

  • Chest pain, sudden weakness or numbness, trouble speaking
  • A serious fall, or new confusion
  • Any rapidly worsening condition

This is general guidance for arranging care, not medical advice. For symptoms or treatment decisions, consult a licensed physician.

Want us to handle all of this?

The Family Care Plan does every step above for your parent, every month — with the same dedicated escort and a bilingual report after each visit.

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