Beijing Patient Concierge

Serving expats & international patients since 2023

Beijing's World-Class Hospitals, Navigated for You

Professional English-speaking patient escorts for expats, overseas Chinese, and international visitors. We handle the complexity so you can focus on getting well.

Since 2023·Beijing-based bilingual team

20+

Top hospitals covered

Bilingual

Chinese + English

Same-day

Visit report

7 days

Weekly availability

Family Care Plan · From $129/month

Your parents' medical advocate in Beijing — while you're abroad

  • Chronic follow-ups never stop — we handle every visit
  • You're 12 time zones away — a same-day bilingual report keeps you "there"
  • Parents downplay it on the phone — we give you the real picture
Explore the Family Care Plan →

Every accompanied visit ends in a written bilingual report — the document you actually pay for.

See a sample Visit Report

Our Services

All services include English communication as standard. Prices in USD; payment accepted in CNY equivalent or USD.

Remote

Online Medical Consultation

Hospital matching & pre-visit planning

30-min video or WeChat consultation. We identify the right hospital, specialist, and department for your condition, and advise on the best booking approach.

  • Hospital & department recommendation
  • Appointment booking guidance
  • What to prepare before you arrive

From $99

Remote

Medical Record Preparation

Chinese ↔ English bilingual summary

We compile your existing foreign-language records into a structured 2-page bilingual summary ready for Chinese doctors to read on day one.

  • 2-page bilingual summary
  • Diagnosis history & medication list
  • Imaging index for your disc collection

From $149

On-site

Half-Day Escort

4 hours · single appointment

English-speaking escort accompanies you from hospital entrance through check-in, consultation, payments, and tests—then sees you safely out.

  • English interpretation during consultation
  • Check-in & payment assistance
  • Written English visit summary (same day)

From $249

On-site

Full-Day Escort

8 hours · multi-department visit

For complex visits spanning multiple departments or requiring a full day of tests. Your escort plans the most efficient route through the hospital.

  • Everything in half-day escort
  • Multi-department coordination
  • Optimised test scheduling
  • Detailed English report

From $399

Flagship

International Patient Escort

Full-day · premium bilingual service

Our most comprehensive service for non-Chinese speakers and medical visitors. Everything in the full-day escort, plus overseas family communication.

  • Everything in full-day escort
  • Pre-visit briefing call with you or family
  • Overseas family update (email/WeChat)
  • English medication & prescription guide

From $499

On-site

Medication & Report Pickup

Proxy collection on your behalf

Have a prescription or pending test results? We collect and deliver medications or lab reports from the hospital—no special trip needed.

  • Collection from any major Beijing hospital
  • Photo confirmation of items
  • Medication label translation

From $79

Not ready for an on-site escort? Start with a $99 remote consultation →

What Clients Say

Real feedback from international patients and expats

My Chinese is not good enough to navigate a large hospital alone. The escort arranged an English-speaking companion who guided me through the entire PUMCH process. Absolutely worth every yuan.

David L.

British expat, Beijing

Full-Day Escort

I'm based in the US and couldn't fly back to accompany my father for his Peking Union follow-up. The team sent me a clear English summary of the doctor's instructions the same evening. Incredibly helpful.

Jessica Z.

Overseas Chinese, San Francisco

Full-Day Escort + Summary

Came to Beijing for a second opinion on a cardiac diagnosis. They matched me to the right specialist at Fuwai, prepared my foreign medical records in a format the Chinese doctor could read, and interpreted during the consultation. Seamless.

Amir K.

International patient, UAE

International Escort

Why families trust us

A local Beijing team operating since 2023. We are a non-medical service: we accompany, coordinate, interpret and document — we never diagnose, and we never buy, resell, or broker appointment slots. Higher-risk elderly visits follow a health-disclosure and risk-tiering process.

Transparent Pricing

Prices are quoted in USD. Payment is accepted in CNY, USD, or via WeChat Pay / Alipay. Quotes may vary slightly based on patient condition and visit complexity.

ServiceStarting Price
Online Medical Consultation$99
Medical Record Preparation$149
Medication / Report Pickup$79
Half-Day Escort · 4 hrs$249
Full-Day Escort · 8 hrs$399
International Patient Escort$499
Hospital Admission / Discharge Assistance$149
Note: These are base service fees — pre-tax. Hospital fees (consultation, tests, prescriptions) are paid directly to the hospital by the patient and are NOT included. Overtime beyond the booked window: $35/hr for half-day; pro-rated for full-day. Invoice available on request (tax added).

Frequently Asked Questions

Do you provide English interpretation during the consultation?
Yes. Our international patient escort service includes a bilingual (Chinese/English) escort who interprets during the doctor's consultation, helps fill out forms, and summarises key medical instructions in English after the visit.
How far in advance should I book?
We recommend booking at least 3–7 days in advance so we can help plan the right hospital and department. For urgent situations, contact us directly by phone or WeChat and we will do our best to accommodate short-notice requests.
Can you help book hospital appointments?
Yes — we help you book through the right official channels (京医通 / hospital apps / 114), prepare your registration documents, plan the timing for popular departments, set release-time reminders, and line up waitlist and alternative options. To be clear and fully compliant: we don't buy, resell, or 'guarantee' a specific specialist's slot — slots are released by the hospitals — but we make the legitimate system work as efficiently as possible for you.
What hospitals do you cover?
We work across all major Beijing tertiary-level (三甲) hospitals, including PUMCH (协和), Fuwai (阜外), Tiantan (天坛), Tongren (同仁), Jishuitan (积水潭), Beijing Cancer Hospital, PLA General Hospital (301), and more.
What are your payment options?
Service fees are quoted in USD. We accept payment in CNY equivalent (WeChat Pay, Alipay, bank transfer) or USD/international bank transfer. An invoice (发票) is available on request — prices are pre-tax base rates; applicable tax will be added if an invoice is required.
Do you accept elderly patients or those with mobility or health issues?
Yes. We regularly accompany elderly patients and those with chronic conditions or reduced mobility. For higher-risk situations (a history of falls, use of a walker or wheelchair, or post-surgery recovery) we ask the family to complete a short health-disclosure form in advance so we can arrange the right support — typically a wheelchair for the full visit and, where needed, a family member present or a second escort. For everyone's safety we cannot take on cases requiring medical or nursing procedures, emergency transport, unstable critical conditions, or acute infectious disease without appropriate arrangements. Please contact us first and we will advise honestly whether we are the right fit.
I am an overseas Chinese and speak Mandarin — which pricing applies to me?
It depends on what you need, not your nationality. If you are comfortable navigating in Chinese and do not need English interpretation or bilingual documents, our standard CNY pricing (available on the Chinese-language site) applies — the service is essentially the same as for domestic out-of-town patients. If you need English-language documentation for your home-country doctor, bilingual escort support, or overseas family coordination, our USD pricing includes all of those services. Just tell us your situation when you reach out and we will recommend the right service level.

Ready to Book or Have Questions?

The fastest way to get a clear price is our quote form — share your visit and upload records, and we reply within 12 hours.

Get a written quote →

Prefer to chat instead? Reach us below (08:00–20:00 CST, daily).

WhatsApp

Message us in English. Fastest response for overseas enquiries.

Chat on WhatsApp

+86 132-2016-6385

Email

Send us details of your visit. We reply within 4–8 hours.

Send Email

support@beijingpeizhen.com

WeChat / 微信

Scan to add us on WeChat. Message in English or Chinese.

WeChat QR code – scan to add Beijing Patient Concierge

Scan to add on WeChat

When reaching out, include the following details to get a fast quote:

【EN Inquiry】

Hospital needed: ___

Preferred date: ___

Service needed: ___

Language: English / Chinese

Contact (WhatsApp / email): ___

We typically respond within 2–4 hours during operating hours.

Free resource

The Overseas Family's Beijing Care Kit

A practical checklist for arranging a parent's Beijing hospital visit from abroad — what to prepare, how booking works, and what to watch for. Get it free by email.

Get the free kit

Chinese speaker? Visit our full Chinese website → for detailed hospital guides, department navigation, and the complete booking form.

Get a written quote